Right of Withdrawal

Yefa.de provides its retailers with a returns procedure. Using this procedure, the customer of a retailer has the option of sending the ordered goods to an address in Germany in the event of a cancellation.

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

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§7 Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
(*) Delete where not applicable.

§8 Warranty

The statutory warranty regulations apply. 

 

§9 Contract language

As contract language german will be available exclusively.

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§10 Customer Service

Our customer service team is available to answer questions, complaints and objections on weekdays from 11:00 a.m. to 4:00 p.m

E-Mail: support@yefa.de

available.

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Conditions as of February 2018

Free Terms and Conditions created by agb.de